1. how does the delivery process work?

• once our system processes your order, your products are inspected thoroughly to ensure they are in a perfect condition.
• after they pass through the final round of quality check, they are packed and handed over to our trusted delivery partner.
• our delivery partners then bring the package to you at the earliest possible. in case, they are unable to reach your provided address or at a suitable time, they will contact you to resolve the issue.

2. how are the items packaged?

we package our products in boxes, which are covered in a plastic layer. each individual product is packaged in and outer box while fragile items like bottles are safely secured with additional bubble wrap.we ensure good quality of our packaging so that the items bought reach you in the condition they are expected to.

3. what is the range of locations to which triplanet inc. ships their products?

we ship worldwide!

4. my order has been shipped. now can i track it?

• once your order has been dispatched, you will receive an email with the details of the tracking number and the courier company that is processing your order.
• you can track the status of your package 48 hours after your order is dispatched from our warehouse.

5. what is the estimated delivery time?

we dispatch most local orders (within uae) within 1-4 business days (excluding holidays). if you are ordering our products from sale event, dispatches may be a bit delayed due to increased volumes. we will target to dispatch all orders within 5 days of order date.

6. my order will be shipped in multiple shipments? what does this mean?

don’t worry! this is a completely normal situation. this just means that different parts of your order may have simply been shipped from our different warehouse locations. rest assured, you will only have to pay the shipping/cod charge if applicable, on the first package you receive.

7. are there any shipping charges on my order?

• the shipping charges, if/as applicable will be mentioned at the time of checkout.

8. who is the logistics provider for triplanet inc. and what is the timeline?

our logistics partner with whom we ship worldwide! shipments take between 15 to 24 days to arrive depending on your location.